Reference
39225
Licensee name
WHG (International) Limited
Principal address
6/1 Waterport Place
GIBRALTAR
GX11 1AA
Licensed activities
Active  help

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Where a licence is shown as active, this indicates that the licensee holds a licence that they are able to operate under.

Remote
Bingo  help

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This licence entitles you to provide facilities for the playing of bingo by remote communication (for example by internet or mobile phone). Find out more about licences for remote gambling.

Casino  help

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This licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.

Gambling software  help

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This licence entitles you to manufacture, supply, install and adapt gambling software for electronic devices or websites. It allows such activities to be done by remote means (for example sending software updates online via file transfer protocol). Find out more about licences for gambling software businesses.

General Betting Standard - Real Event  help

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This licence entitles you to provide facilities for betting on the outcome of real events (whether or not you also provide betting on virtual events) by means of remote communication. Find out more about types of betting licence.

General betting (standard) (virtual events)  help

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This licence entitles you to provide facilities for betting only on virtual events, races or processes by means of remote communication (for example betting on the outcome of a virtual greyhound race, virtual horse race, a virtual football game or virtual penalty shoot-out). Find out more about types of betting licence.

Pool betting  help

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This licence entitles you to provide facilities for pool betting by remote communication. Find out more about types of betting licence.


Sanctions
No sanctions recorded
Other action
Other action date
20 February 2018

The Gambling Commission has found systematic failings with WHG (International) Limited's (t/a William Hill) processes which were aimed at preventing money laundering and harm being caused to problem gamblers. This included senior management failure to mitigate risks and failing to have a sufficient number of staff to ensure the processes were effect between November 2014 and August 2016.

As a result of these systemic failings WHG repeatedly breached the licence condition requiring compliance with the Money Laundering Regulations 2007 and the LCCP social responsibility code provision 3.4.1 (customer interaction) in its dealings with at least ten customers who used stolen money, or money that may be the proceeds of crime, to gamble.

WHG has acknowledged its shortcomings and entered into a regulatory settlement on the following terms:

  • £5m payment in lieu of a financial penalty to charities for socially responsible purposes.
  • WHG will divest the gross gambling yield (GGY) from all the identified customers without deduction for tax or operating costs. This includes payment of £790,072 to victims identified whose money was stolen and then spent gambling, and a further payment of £231,528 to a charity to support socially responsible causes to ensure the operator does not benefit from regulatory failings. A further £234,000 will be divested pending further investigations.
  • Agreement to continue to review the effectiveness and implementation of its revised and updated anti-money laundering (AML) and social responsibility (SR) policies and procedures. This will include the appointment of external auditors.
  • Payment of £21,000 towards the Commission’s costs of investigating the case.

For more information, please see our public statement on this case, which can be found on the

Gambling Commission’s website .
Domain names
These names are provided by the licensee
Active  help

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A status of active means that the domain name is currently active and in use.

www.21nova.com
www.betmostpoker.com
www.egmc.mobi
www.eurogrand.com
www.macau.williamhill.com
www.mobile.williamhillcasino.com
www.prempredictor.williamhillbet.com
www.williamhill.com
www.williamhillcasino.com

Inactive  help

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A status of inactive means that the operator is no longer using this domain name

www.21nova.at
www.21nova.ca
www.21nova.co.uk
www.21nova.co.za
www.21nova.cz
www.21nova.de
www.21nova.es
www.21nova.eu
www.21nova.fi
www.21nova.fr
www.21nova.hu
www.21nova.it
www.21nova.jp
www.21nova.nl
www.21nova.no
www.21nova.pl
www.21nova.pt
www.21nova.qc.com
www.21nova.ro
www.21nova.se
www.21novacasino.com
www.eurogrand.co.uk
www.eurograndmobile.com
www.joylandcasino.com
www.prestigecasino.com
www.rubybingo.co.uk
www.rubybingo.com
www.skykingscasino.com
www.whgaming.com
www.willhill.com
www.willhillcasino.mobi
www.williamhillcasino.com.pt
www.williamhillpoker.com

Trading names
These names are provided by the licensee
Active  help

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A status of active means that the operator is currently using this trading name.

William Hill Online

Search help

If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).

Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.

Searching with a licence number

If you have a licence number from an operator and want to locate the public register record you will need to do the following.

A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345

Also see:

How to complain to a gambling business

Key facts about the gambling industry

Regulatory action