Please complete this short survey (link opens in a new window) and give us your feedback.
HelpWhere a licence is shown as surrendered, this indicates that a licensee has notified the Commission that the licence is no longer required.
HelpThis licence entitles you to provide facilities for the playing of bingo by remote communication (for example by internet or mobile phone). Find out more about licences for remote gambling.
HelpThis licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.
HelpThis licence entitles you to provide facilities for betting on the outcome of real events (whether or not you also provide betting on virtual events) by means of remote communication. Find out more about types of betting licence.
HelpThis licence entitles you to provide facilities for betting only on virtual events, races or processes by means of remote communication (for example betting on the outcome of a virtual greyhound race, virtual horse race, a virtual football game or virtual penalty shoot-out). Find out more about types of betting licence.
In May 2019, the Commission started a review of the operating licence of PT Entertainment Services Limited (PTES), arising from the death by suicide of one of its customers.
Prior to completion of the review, PTES surrendered its operating licence. It found that PTES was guilty of serious failures social responsibility obligations. These failures also amounted to a neglect to uphold the licensing objectives in relation to prevention of crime and protecting vulnerable people from being harmed or exploited by gambling.
If the licence had not been surrendered, the Commisson would have imposed a financial penalty of £3.5million and considered whether other sanctions were appropriate.
More information about this case can be found on the Commission's website.
If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).
Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.
Searching with a licence number
If you have a licence number from an operator and want to locate the public register record you will need to do the following.
A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345