Reference
39069
Licensee name
Gala Interactive (Gibraltar) Limited
Principal address
Suite 3B, Regal House
Queensway
GIBRALTAR
GX11 1AA
Licensed activities
Active  help

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Where a licence is shown as active, this indicates that the licensee holds a licence that they are able to operate under.

Remote
Bingo  help

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This licence entitles you to provide facilities for the playing of bingo by remote communication (for example by internet or mobile phone). Find out more about licences for remote gambling.

Casino  help

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This licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.

General Betting Standard - Real Event  help

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This licence entitles you to provide facilities for betting on the outcome of real events (whether or not you also provide betting on virtual events) by means of remote communication. Find out more about types of betting licence.

General betting (standard) (virtual events)  help

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This licence entitles you to provide facilities for betting only on virtual events, races or processes by means of remote communication (for example betting on the outcome of a virtual greyhound race, virtual horse race, a virtual football game or virtual penalty shoot-out). Find out more about types of betting licence.


Sanctions
No sanctions recorded
Other action
Other action date
27 April 2016

The Commission has identified a number of serious historical weaknesses in the anti-money laundering and social responsibility controls used by Gala Coral Group to mitigate the risk of money laundering and problem gambling. Gala Coral Group acknowledges that the processes and procedures used to manage the risk of money laundering and problem gambling at that time were not adequate and did not sufficiently satisfy the duty to comply with the licensing objectives to keep crime out of gambling and to protect vulnerable people from being harmed or exploited by gambling.

As a result, the Commission has accepted a voluntary settlement comprising of:

  • an undertaking to divest itself of the customer’s gross gambling yield (“GGY”) to the sum of £846,664
  • agreement to the publication of a public statement outlining failings by Gala Coral Group for industry and wider learning
  • a revision of anti-money laundering and social responsibility policies
  • enhanced online and eLearning training for retail and online staff
  • the introduction of periodic audit of Gala Coral Group’s AML and proceeds of crime polices
  • a payment to reflect the Commission’s costs of investigating this matter in the sum of £30,000.


For more information, please see our public statement which can be found on the Gambling Commission's website .

Other action date
06 November 2017

The Gambling Commission has found that Gala Interactive breached two social responsibility codes relating to customer interaction with two consumers (Customer A and Customer B) who were displaying problem gambling behaviour.

Customer A lost £837,545 through playing Gala Bingo games over a 14 month period, Customer B lost £432,765 through playing Gala Bingo games over an 11 month period. Both used stolen money to fund their gambling.

The Commission has decided that Gala Interactive will pay £1m in lieu of a financial penalty to fund research relating to the causes of problem gambling; and £1,270,310 reimbursement to two businesses whose money was used to gamble as part of a regulatory settlement.

Gala Interactive acknowledged its failings and has volunteered to pay an additional £200,000 to fund the research which will be of benefit to the wider industry.

For more information, please see our public statement which can be found on the Gambling Commission's website .

Domain names
These names are provided by the licensee
Active  help

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A status of active means that the domain name is currently active and in use.

Galaspins.com
galabingo.com
galacasino.com

Trading names
These names are provided by the licensee
Active  help

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A status of active means that the operator is currently using this trading name.

Gala Bingo
Gala Casino
Gala Coral

Search help

If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).

Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.

Searching with a licence number

If you have a licence number from an operator and want to locate the public register record you will need to do the following.

A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345

Also see:

How to complain to a gambling business

Key facts about the gambling industry

Regulatory action