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Reference
34161
Licensee name
Grosvenor Casinos (GC) Limited
Principal address
MAIDENHEAD
Licensed activities
Active  help

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Where a licence is shown as active, this indicates that the licensee holds a licence that they are able to operate under.

Non remote
Casino: 1968 Act  help

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This licence entitles you to provide casino games (such as roulette, blackjack) on a premises covered by a converted casino premises licence. That is, the licence is only applicable to a casino which was licensed under the 1968 Gaming Act. Find out more about licences for casinos.


Remote
Casino  help

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This licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.


Surrendered  help

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Where a licence is shown as surrendered, this indicates that a licensee has notified the Commission that the licence is no longer required.

Ancillary
General betting (standard)  help

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This licence entitles you to provide facilities for betting by means of a telephone or email, in circumstances where bets placed are manually processed (as opposed to the bet being automatically processed by computer software), or via terminals that are situated on a licensed betting premises (when the liability for bets placed on the terminals rests with that same operator). Find out more about types of betting licence.


Sanctions
No sanctions recorded
Other action
Other action date
10 October 2018

During an investigation, the Commission found that the licensee failed to interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period and did not follow rules for the provision of credit. The failures relate to a customer who gambled substantial amounts with the licensee’s land-based Grosvenor Casino and online at www.grosvenorcasinos.com


The Commission found that the licensee failed to comply with the following provisions of the LCCP:

  • Social Responsibility Code 3.7.2 (Provision of credit)

  •  Social Responsibility Code 3.5.1 (Self-exclusion)  
  • Social Responsibility Code 3.4.1 (Customer Interaction)

The Commission has agreed a regulatory settlement of:

  • £500,000 as payment in lieu of a financial penalty which will go to GambleAware to pay for:

    • analysis of data sets of high spending customers to identify risk indicators associated with harmful gambling.

    • thematic research into patterns of play to identify harmful gambling traits.

  • an agreement to provide an anonymised dataset of high-end online and offline casino customer play for GambleAware’s research. The analysis of this data will focus on staking patterns, size of stakes, speed of play and other characteristics of this area of gambling.
  • the licensee has considered the extent to which it had benefitted from its engagement with the customer over the course of the relationship and has terminated the relationship making an agreed divestment.
  • payment of £5,000 towards the Commission’s investigative costs.

For more information, please see the public statement on the Gambling Commission’s website.


Domain names
These names are provided by the licensee
No domain names recorded
Trading names
These names are provided by the licensee
No trading names recorded

Search help

If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).

Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.

Searching with a licence number

If you have a licence number from an operator and want to locate the public register record you will need to do the following.

A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345

Also see:

How to complain to a gambling business

Key facts about the gambling industry

Regulatory action