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Where a licence is shown as active, this indicates that the licensee holds a licence that they are able to operate under.
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This licence entitles you to provide casino games (such as roulette, blackjack) on a premises covered by a converted casino premises licence. That is, the licence is only applicable to a casino which was licensed under the 1968 Gaming Act. Find out more about licences for casinos.
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This licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.
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Where a licence is shown as surrendered, this indicates that a licensee has notified the Commission that the licence is no longer required.
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This licence entitles you to provide facilities for betting by means of a telephone or email, in circumstances where bets placed are manually processed (as opposed to the bet being automatically processed by computer software), or via terminals that are situated on a licensed betting premises (when the liability for bets placed on the terminals rests with that same operator). Find out more about types of betting licence.
During an investigation, the Commission found that the licensee failed to interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period and did not follow rules for the provision of credit. The failures relate to a customer who gambled substantial amounts with the licensee’s land-based Grosvenor Casino and online at www.grosvenorcasinos.com
The Commission found that the licensee failed to comply with the following provisions of the LCCP:
Social Responsibility Code 3.7.2 (Provision of credit)
The Commission has agreed a regulatory settlement of:
£500,000 as payment in lieu of a financial penalty which will go to GambleAware to pay for:
analysis of data sets of high spending customers to identify risk indicators associated with harmful gambling.
thematic research into patterns of play to identify harmful gambling traits.
For more information, please see the public statement on the Gambling Commission’s website.
If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).
Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.
Searching with a licence number
If you have a licence number from an operator and want to locate the public register record you will need to do the following.
A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345
How to complain to a gambling business