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Reference
1611
Licensee name
Ladbrokes Betting & Gaming Limited
Principal address
Ladbrokes Betting & Gaming Limited
One Stratford Place, Montfichet Road
LONDON
E20 1EJ
Licensed activities
Active  help

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Where a licence is shown as active, this indicates that the licensee holds a licence that they are able to operate under.

Non remote
External lottery manager  help

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This licence entitles you to manage lotteries on behalf of a non-commercial society or local authority. The external lottery manager should not be a member, officer or contracted employee of the society or local authority for whom they are managing lotteries. Find out more about licences for lotteries.

Gambling software  help

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This licence entitles you to manufacture, supply, install and adapt gambling software. This includes, for example, software for a hand-held terminal that facilitates the playing of bingo games or software for an automated roulette machine as well as software for online gambling. Find out more about licences for gambling software.

Gaming machine general: adult gaming centre  help

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This licence entitles you to make gaming machines available for use in an adult gaming centre (premises to which only persons aged 18 or over have access). Find out more about licence for arcades.

General betting standard  help

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This licence entitles you to provide facilities for betting from premises. This licence also permits the provision of betting facilities on tracks/courses. Find out more about types of betting licence.

Pool Betting  help

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This licence only authorises you to provide facilities for pool betting by means of terminals on licensed track premises, when the liability for bets placed via those terminals rests with the licensee who operates the track premises. Find out more about types of betting licence.


Remote
Bingo  help

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This licence entitles you to provide facilities for the playing of bingo by remote communication (for example by internet or mobile phone). Find out more about licences for remote gambling.

Casino  help

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This licence entitles you to provide facilities for the playing of casino games and/or participation in other virtual gaming by remote communication (for example roulette, blackjack, poker, reel games). Find out more about licences for remote gambling.

Gambling software  help

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This licence entitles you to manufacture, supply, install and adapt gambling software for electronic devices or websites. It allows such activities to be done by remote means (for example sending software updates online via file transfer protocol). Find out more about licences for gambling software businesses.

Gaming machine technical: software  help

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This licence entitles you to manufacture, supply, install and adapt software for a gaming machine, by means of remote communication (for example file transfer protocol). Find out more about types of gaming machine licence.

General betting (standard) (virtual events)  help

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This licence entitles you to provide facilities for betting only on virtual events, races or processes by means of remote communication (for example betting on the outcome of a virtual greyhound race, virtual horse race, a virtual football game or virtual penalty shoot-out). Find out more about types of betting licence.


Sanctions
No sanctions recorded
Other action
Other action date
31 July 2019

The Commission carried out an investigation into the Ladbrokes Coral Group (now owned by GVC) which identified that Ladbrokes and Coral had failed to put into place effective safeguards to prevent customers suffering gambling harm and against money laundering.

The investigation found:

  • Continual breaches of Licence condition 12.1 to comply with Money Laundering Regulations 2007

  • Continual breaches of social responsibility code provision 3.4.1 (customer interaction)

In line with our Statement of principles for licensing and regulation, the Ladbrokes Coral Group has agreed to a regulatory settlement consisting of:

  • A payment in lieu of financial penalty of £4.8m which will go to the National Strategy to Reduce Gambling Harms

  • A divestment of £1.1m where it has been found, or could reasonably be suspected to be, Proceeds of Crime

  • GVC engaging an external UK firm of solicitors to review five further customer accounts identified by the Commission and will divest itself of any GGY as directed

  • GVC will employ an external UK firm of solicitors to undertake the following within a reasonable time and report findings to the Commission: 

    • Dip-sample a review Ladbrokes Coral conducted July - October 2017 applying its new processes to all active customer accounts to evaluate whether the review was robust and fit for purpose
    • Dip-sample a review to be undertaken by GVC in 2019 of a group of existing customers, to evaluate the robustness of this process. 
    • Manage and oversee a review of the current processes at the completion of transition and provide independent analysis of the new and updated procedures to ensure they meet or exceed its regulatory obligations.  
    • Review the top 50 customers by GGY for the years 2015, 2016 and 2017 to consider whether any of the failings identified in this report are evidenced and if so, to divest the GGY accordingly
  • Agreement to the publication of a statement of the facts in relation to the case

  • Payment towards our investigative costs

For more information, please see the Commission’s public statement which can be found on our website.




Domain names
These names are provided by the licensee
Inactive  help

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A status of inactive means that the operator is no longer using this domain name

acekingdom.com
betdaq.com
betdaq.com/UI/Colossus
betdaq.com/UI/Mobile
bingo.ladbrokes.com
casino.ladbrokes.com
games.betdaq.com
games.ladbrokes.com
ladbrokes.com
livedealer.ladbrokes.com
lottos.ladbrokes.com
mobilebetting.ladbrokes.com/en/iphone
poker.ladbrokes.com
slots.ladbrokes.com
sports.ladbrokes.com/en-gb/sports/virtual-sports
sportsbeta.ladbrokes.com
sportsbeta.ladbrokes.com/betexchange
sportsbeta.ladbrokes.com/betinplay
www.ladbrokesraceclubs.com

Trading names
These names are provided by the licensee
Active  help

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A status of active means that the operator is currently using this trading name.

Ladbrokes
Spin Powered by Ladbrokes
Coral
Betdaq

Inactive  help

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A status of inactive means that the operator is no longer using this trading name

Acekingdom

Search help

If your search does not return results try using just a single word to search (for example instead of ‘Acorn and Horsetree Betting’ just search for ‘Acorn’).

Avoid words that could apply to lots of operators. For example limited, bookmakers, London or casino.

Searching with a licence number

If you have a licence number from an operator and want to locate the public register record you will need to do the following.

A licence number is usually in the following format 000-012345-N-987654-001. You need to search for the numbers in the first block of 6 digits, removing any leading zeros where they exist. So in this example search for the reference 12345

Also see:

How to complain to a gambling business

Key facts about the gambling industry

Regulatory action